Refund Policy

Definitions
Return: Product is returned to the seller. Once received, a credit is issued in form of a voucher, credit note or gift card.
Refund: Customer is refunded for any reason in full or in part.

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Replace or Refund

• All purchases from Adventure Autos are covered by New Zealand Consumer Law.

• Adventure Autos is not required to provide a refund or replacement if you change your mind.

• But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it.

  • is unsafe

  • is significantly different from the sample or description

  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

• If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement.

• Please keep your proof of purchase.

   

Return of Online Purchases

• Your payment must have been received.

• The returned item must be in our possession within 14 days of the date you received it.

• Shipping, handling charges and insurance costs are non-refundable.

• Customers are responsible for return shipping expenses.

• Returned items must be in the original condition, not used or altered. Upon return, your merchandise will be inspected.

• Customers must request a return authorisation prior to returning. To request a return, send us an email outlining why you would like to return the item.

• Abuse of our return policy will not be tolerated. We reserve the right to refuse full refunds for excessive returns by a customer.

• Once we receive the returned products, we will issue your refund within 7 working days.

• Customised items cannot be refunded for change of mind.

• All items must be opened and checked by the customer within 24 hours of receipt otherwise we cannot be liable for damage incurred during transit.